Favor TechConsulting, LLC (FTC), a leading IT services and solutions provider that delivers Next-Gen digital transformation across the federal sector, today announced that its Technology Services Help Desk has been re-appraised at maturity level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services (CMMI-SVC). The appraisal was performed by Multi-Dimensional Maturity (MD Maturity), a Veteran-owned small business and CMMI Institute partner for over fifteen years. This is FTC’s third successful CMMI-SVC Level 3 appraisal, the first having been completed in 2015. 

CMMI is an internationally recognized capability improvement framework that provides organizations with the essential elements of effective processes that ultimately improve their performance. An appraisal at maturity level 3 indicates that FTC’s standards, processes, procedures, tools and methods are well characterized, understood, and aligned with industry best practices to allow for optimal program success, flexibility and efficiency and to ensure a high standard of quality in customer service.  

“Achieving the CMMI Maturity Level 3 benchmark for a third time evidences FTC’s ongoing commitment to applying the highest quality standards to our processes, procedures and – most importantly – for the high level of service we provide to our customers. We are proud to achieve this distinction once again as a mark of our deep corporate commitment to continual process improvement and excellence in innovation,” commented FTC’s Chief Technology Officer (CTO) and Executive Sponsor Don Sottile.