The overall objective of SeaPort-Enhanced (SeaPort-e) is to provide a standardized means of issuing competitive solicitations among a select group of prime contractors that include Favor TechConsulting, LLC (FTC). Seaport-e also serves as a platform for awarding and managing task orders. Under this Indefinite Delivery/Indefinite Quantity (IDIQ) contract vehicle, FTC can provide a wide range of engineering, technical, and programmatic support services for the U.S. Navy, U.S. Marine Corps, and the Joint and OSD communities.
With deep roots in the defense industry and a large number of personnel with DoD backgrounds, FTC can provide the depth and breadth of expertise required from a full-service consulting and services organization while remaining agile and responsive.
FTC and subcontractor PSI received a 2014 Nunn Perry Award from the Department of Defense (DoD) Office of Small Business for excellence and superb performance. FTC’s corporate capabilities gained during the review period include: Process Improvement & Policy Analysis, Information Assurance, Cyber Security, Financial Management, Secured Data Migration, Data Warehousing, and Data Analytics.
FTC’s SeaPort-e team includes MAXIMUS, Inc., ManTech Advanced Systems International, Inc., and Planned Systems International, Inc.
Planned Systems International, Inc. (PSI) is a CMMI Maturity Level 3 appraised ISO 9001:2008 and ISO/IEC 20000-1:2005 certified full lifecycle Information Technology (IT) contractor. PSI has experience working with the Navy, including a successful, prime engagement working directly with Navy Medicine Information Systems Support Activity (NAVMISSA) furnishing Navy Armed Forces Health Longitudinal Technology Application (AHLTA) Trainers to provide training, functional troubleshooting and technical assistance to AHLTA users at Navy Medical Treatment Facilities (MTFs) around the world. PSI has also developed a detailed familiarity with Navy, Army, and Air Force functional needs as a previous and current prime contractor on contracts such as Defense Health Services Systems Code Maintenance, the Theater Medical Integration Program – Joint (TMIP-J), AHLTA – Theater (AHLTA-T) Sustainment, AHLTA Development and Modernization, AHLTA Critical Fixes, Coding Compliance Editor (CCE), Department of Defense (DoD) Blood Donor and MHS Learn. Additionally, PSI has demonstrated expertise deploying projects worldwide, to Theater and Garrison locations, including the deployment of DMHRSi and Third Party Outpatient Collection System (TPOCS)/CCE at bases across the world.
ManTech Advanced Systems International, Inc.(ManTech) is an innovative solutions developer, possessing more than 45 years of technical and engineering expertise. ManTech has provided support to the Navy for over 25 years in the areas of systems and software engineering, reliability and maintainability (R&M), test and evaluation (T&E) support; and environmental, range, and sustainability services. ManTech is a leading provider of innovative technologies and solutions to meet agency mission objectives and priorities and support mission-critical systems.
MAXIMUS, Inc. (MAXIMUS) is a premier multi-national employer and provider of technology and management services to Federal and State governments with annual revenues in excess of two billion dollars. MAXIMUS’ history of support to the DHA is extensive. MAXIMUS programs range from enterprise-level information technology (IT) solutions, such as the Year 2000 (Y2K) initiative, the deployment of AHLTA, the initial outfitting of the Defense Health Headquarters (DHHQ), and preparation for the deployment of the new electronic health record system, to psychological health support, and Disability Evaluation System (DES) Temporary Disability Retired List (TDRL) support for Army TDRL case management. MAXIMUS’ 2015 acquisition of Acentia, a trusted DoD partner with more than twenty years of service in the DHA has further expanded its DHA qualifications.
- Research and Development Support
- Engineering, System Engineering and Process Engineering Support
- Modeling, Simulation, Stimulation, and Analysis Support
- Prototyping, Pre-Production, Model-Making, and Fabrication Support
- System Design Documentation and Technical Data Support
- Software Engineering, Development, Programming, and Network Support
- Reliability, Maintainability, and Availability (RM&A) Support
- Human Factors, Performance, and Usability Engineering Support
- System Safety Engineering Support
- Configuration Management (CM) Support
- Quality Assurance (QA) Support
- IS Development, IA, and IT Support
- Interoperability, Test and Evaluation, Trials Support
- Training Support
- Program Support
- Functional and Administrative Support Public Affairs and Multimedia Support
Primary processes and procedures: Team FTC currently performs software development and sustainment activities for several federal clients, including several DoD clients similar to the Navy. As an integral part of these projects, we execute tailored processes based on proven standards related to core engineering, support and project management processes in a high maturity approach. Historically, Team FTC has delivered high-quality products and services that exceed customer expectations. Our team utilizes corporate assets, subject matter expertise, and lessons learned across FTC to streamline and institutionalize higher levels of quality achievement. This is accomplished with the support of CMMI, ITIL, PMI, and ISO competently trained staff. In addition, information-sharing networks in areas including Quality Assurance (QA), Quality Control (QC) and quality metrics serve to further the wide reach of FTC’s quality approach. Depending on the nature of the project and the SDLC requirements of our customers, Team FTC applies their CMMI-DEV Maturity Level 3 engineering process and procedures, consisting of:
Technical solution: This process is executed by Team FTC to properly analyze requirements in order to select, design, and implement the best possible solutions based on customers’ specified requirements, while also clearly documenting product and product component support documentation that will be used for installation, operation, and maintenance. Quality is tied into this by strict procedures for evaluating and inspecting technical data packages, product and product components, interface designs and descriptions, software code, and end user support documentation.
Product integration: By assembling the product and its components, Team FTC ensures that through the process the product as integrated behaves properly and possesses the required functional and quality attributes according to customer requirements. The quality team along with functional leads which are properly trained to be more than competent in this process, ensure that a proper integration strategy is established, along with integration procedures and criteria. The quality team and functional leads are also responsible for managing and reviewing all interface descriptions for completeness throughout this process. While assembling the product and product components, the team and leads work together to confirm readiness of components and evaluate components individually as assembled. This ensures that product and product components work as intended the first time, allowing the customer to save money and resources due to re-work.
Verification and validation: Team FTC’s testing process focuses on ensuring products and product components meet customer requirements and that these products and product components fulfill its intended use in their environments. We implement automated and manual testing capabilities, which in turn results in high quality software with maximum code coverage. Team FTC quality procedures. With our quality analysis of testing results, our team can properly identify, isolate, and quickly develop corrective action plans to address and correct any problems throughout the testing process.
Continuous Integration (CI), Continuous Deployment (CD) and DevOps: FTC has a strong track record for Agile development and delivering rapid results to our government clients without sacrificing quality of our deliverables. To achieve this, we have adapted the DevOps, CI and CD frameworks. In this approach, we implement the following best-practices:
As a part of DevOps/CI/CD framework, we will establish a well-integrated suite of tools for end-to-end testing, including tools such as SOAPUI and Selenium for test execution. We integrate testing into overall SDLC tools using JIRA plug-ins such as ZephYr, TestRail, Quality Tiger, TestFLO.
We cover all aspects of testing to include: functional testing, load testing, performance testing, security-vulnerability testing, and Section-508 compliance testing. We create a comprehensive and automated regression-test suite covering all aspects of testing and integrate the test suite into our daily build process. This ensures each code delivered to the government via the DevOps/CI/CD framework is fully tested.
Deliverable review process: As a part of our quality process, we conduct extensive reviews of all artifacts delivered to government, including peer reviews of all documentation and automated code reviews using tools such as Coverity. In addition to the review of the deliverables, we also conduct program-level review activities such as user surveys, SLA audits, and program quality audits. FTC’s approach ensures the highest level of service to the government, and high quality of deliverables. This is evident from the excellent CPARs ratings we have received in our past programs.
Upon contract award, Team FTC’s Quality Lead will meet with the COR to identify and agree upon relevant performance requirements (Exhibit 4). We will work to identify common measures from our existing assets to support the Seaport-e project. Additional measures that may be needed to cover critical product and process attributes will be identified and incorporated as needed. Measures will then be investigated to understand if any limitations are present (e.g., data from multiple sources and data measured at different phases in the lifecycle). Lastly, operational definitions of measures will be created, along with their respective collection frequency and integrity assurances following a proper approval from the Contracting Officer Representative (COR).
While the exact measures will be discussed with Seaport-e management, Team FTC’s methodology focuses on analyzing the relationship of identified measures to the quality and process performance objectives for the work and deriving relevant targets to be met for each measured attribute. The performance is analyzed via statistical process control charts, regression analysis, and trend analysis to help characterize variations, identify statistically unexpected behaviors, recognize excessive variances, and explain why these occur.
Team FTC’s approach to its quality management program has been demonstrated across many successful government projects, and continues to both evolve and improve as we develop new solutions. As a group recognized globally for the implementation of successful quality initiatives, Team FTC can offer the Seaport-e project a repeatable quality solution that meets or exceeds the expectations.
Examples of tasks performed: Team FTC provides an integrated suite of software solutions offering complete clinical care documentation, medical supply and equipment tracking, patient movement visibility and health surveillance in Theater environments and in remote operations throughout garrison On the Theater Medical Information Program-Joint (TMIP-J) Contract. Team FTC supports Defense Health Information Management System (DHIMS) Program Management Office (PMO) with lifecycle management and performs the activities necessary to effectively drive, manage, and sustain the integration for all full cycle. Team FTC SCQC team employs the HP Fortify Static Code Analyzer tool for all code scanning. Formal scans are included as milestones in development schedules. Analysis of reports is provided to the TMIP-J PMO to assist the independent software QA team to interpret results.
Benefits of our approach to the Navy: Team FTC has a proven track record for performing Quality assurance using CMMI and DevOps approaches. With our proven approach and extensive talent pool, we will deliver consistent results to the Navy. With the DevOps approach we will deliver high-quality software to the Navy more frequently and with more thorough, automated testing.
Favor TechConsulting, LLC (FTC) is a certified Center for Verification and Evaluation (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB), Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a certified 8(a) Small Business Recently completing the appraisal process and having been conferred as a CMMI Maturity Level 3 organization, FTC is an Information Technology (IT) and management consulting firm that is well-positioned to provide life cycle software maintenance support, website development support, hardware maintenance support, systems engineering, logistical support, and technical support to maintain operational systems. FTC’s customer-centric approach and industry-leading business practices have successfully provided technical solutions that foster continuous process improvement among federal agencies and departments including the Centers for Medicare & Medicaid Services (CMS), Defense Health Agency (DHA), Veterans Health Administration (VHA), TRICARE Management Activity (TMA), Defense Healthcare Management System (DHMS), Defense Health Clinical System (DHCS), Veterans Affairs (VA), Department of Homeland Security (DHS), and numerous others. FTC will approach each SeaPort-e customer from the perspective of focusing on identifying and understanding their challenges and presenting customer-centric solutions that are within scope, schedule, and budget. Our mission is to be an integral part in our client’s efforts towards achieving their tactical, operational, and strategic business goals. We facilitate this through the development, design, management and implementation of proven business processes and innovative technical solutions.
POINT OF CONTACT
John Lee, Capture Manager