September 30, 2022 FTC

FTC to Continue Community Care Referrals and Authorization (CCRA) Support for the Department of Veterans Affairs (VA)


As a major subcontractor to Cognosante, LLC, FTC will continue its support for the VA’s Community Care Referrals and Authorization (CCRA) program under a 5-year $217M contract awarded to Cognosante on August 30, 2022. This award represents the third contract iteration under which FTC has supported Cognosante in delivering the Community Care (CC) Referrals and Authorizations (CCRA) solution, an enterprise-wide system used by VA Community Care staff to automatically generate referrals and authorizations for all Veterans receiving care in the community. CCRA—a HealthShare Referral Manager (HSRM) Commercial Off-The-Shelf (COTS) Software as a Service (SaaS) product hosted on the Amazon Web Services (AWS) Federal Risk and Authorization Management Program (FedRAMP) High Government cloud—is an integral component of the VA Community Care Information Technology (IT) architecture that allows Veterans to receive care from Community Providers. Clinical and VA CC staff located at VA Medical Centers, Outpatient Clinics, Community Based Outpatient Clinics, and VISN offices use the solution.

Under this contract, FTC will provide the operational expertise to continue the successful implementation and sustainment of the CCRA program, which has garnered numerous awards, including the 2021 Pinnacle Award for Government Project of the Year and the 2021 FedHealthIT Innovation Award. This support will include providing the technical capabilities to connect with over 155 separate VistA systems; developing and maintaining current and future interfaces required to operate the CCRA solution with the VA enterprise. Support activities will span software maintenance, configuration, development, testing, integration, installation, product and service implementation, training, customer support, technical and operational optimization, cloud and network infrastructure sustainment, and adaptive, perfective, and corrective maintenance.

“FTC is proud to continue our integral role supporting VA’s Community Care program,” stated Chuck Tolson, Senior Vice President of Operations for FTC. “In the last five years, we have worked as part of the Cognosante team to streamline antiquated processes into a solution that averages over 500,000 referrals and over 100,000 emergency care authorizations a month while delivering continuous value to users at an incredibly high velocity, making CCRA one of VA’s most integrated DevSecOps programs. We will build on this success in the next five years to seamlessly and automatically provide eligible Veterans with prompt referrals to a Community Provider of their choice.”


At the intersection of experience and innovation, FTC is a leading IT solutions and services provider that has been driving digital transformation for Federal Government agencies since 2007. Specializing in Agile Transformation, IT Infrastructure & Modernization, Cyber & Threat Detection, Data Science & Analytics, and Intelligence Engineering & Operations, FTC delivers mission success through Next-Gen IT solutions and services that transform – and transcend – the status quo. FTC was acquired by Federal Advisory Partners (F|A|P) in December 2021 to join FAP and Universal Consulting Services (UCS) in a powerful government services platform backed by Sagewind Capital delivering innovation at scale across the federal sector.